FAQs

As mentioned in the letter to dentists, we are your reliable dental lab partner in Canada because we offer a wide variety of professional treatment options, deliver consistently superior quality products at reasonable competitive pricing with a warranty. Our extensive local support and responsive after-sale services will put your mind at ease. As part of the largest dental laboratory worldwide, Modern Dental Laboratory Canada has global access to international resources and works closely with dental associations and universities to stay up-to-date with the latest technology and options for clients. Partnering with us means less worry and more smiles on both you and your patients’ faces.
Working with us, you can expect more than just sending in and receiving back a case. We also offer the following services:
  • Consultation & Case planning
  • Custom Shade Matching
  • CAD/CAM Design
  • Technical support
  • Continuing Education
We serve all provinces in Canada, including Alberta, British Columbia (Vancouver), Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, Northwest Territories, Nunavut, and Yukon.
Contact us, fill in the form with your instructions or questions, and we will get back to you as soon as we receive your inquiry. You can also mail your cases to 3687 East 1st Avenue, Vancouver, BC V6M3V9, Canada. Our experienced and professional staffs will work directly with you to develop a detailed treatment plan for your case. Our team of experts will provide any necessary support throughout the entire process to ensure that the final restoration exceeds your expectations.

The knowledgeable and experienced staff at your local Modern Dental Center will work directly with you to develop a detailed treatment plan for your case. Our team of experts will continue to support you throughout the entire process to ensure that the final restoration exceeds your expectations.

Traditional impressions or model case:

  1. Download the prescription form (RX form) <link>, fill in the form with instructions for your case
  2. Call or email us to request a Shipping Kit, which includes a case box, shipping bag, mailing label, and the contact information of our preferred pick-up / delivery courier.
  3. The Shipping Kit will be delivered to your office usually the next business day, depending on your location.
  4. When you’re ready, call our preferred pick-up courier to pick up your case. Make sure to include the completed prescription form (Rx) and the full set of the shipping kit.

Digital impressions:

  1. Call us to set-up your account.
  2. Fill in the prescription form (Rx form) with instructions for your case.
  3. Upload your prescription (RX form) to our website once your account has been activated.
  •  
  • Digital cases: 7 business days
  • Physical impressions: 12-14 business days
To help you manage shipping logistics and holiday schedules, we provide the Modern Return Date Calendar, which allows you to easily trace the date of return based on the date your case is received by our local center.
All of our local Modern Dental Centers are fully equipped to manage small adjustments in-house. The turnaround time is 1-3 business days.
Modern Dental offers our clients a straightforward and comprehensive remake policy- we will either remake or repair any restorations and appliances that are covered within warranty period. ere’s how the process works:
  1. To initiate a remake, please return the original dental restoration to us.
  2. If the product is damaged, please send back any part of the device that is available.
  3. If the product is lost, please contact us to trace the history of the corresponding products. Invoice will be issued until product is returned. If new impression is required, and you decide to proceed without taking a new impression, we will proceed according to your instructions, but the remake policy will be null and void. Any future remakes will be charged at full cost.
Modern Dental Laboratory Canada offers a two-year warranty on fixed and removable products.

What is covered?

Our warranty program applies only to products ordered through our Canada lab and not to products from other Modern Dental locations. We guarantee to repair or remake any defects caused by faulty materials or workmanship at no additional charge.

What is not covered?
The warranty program does not cover custom-made restorations or defects caused by accident, negligence, abuse, failure of supportive tooth structure or tissue structures, improper adjustments, or poor dental hygiene. We do not offer cash refunds or reimbursement for costs associated with removal or insertion.

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MODERN DENTAL LABORATORY CANADA,INC. 3687 EAST 1ST AVE., VANCOUVER, BRITISH COLUMBIA V5M 1C2

Lab Locations  I  info@moderndentalcanada.com

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