How to send a case?

Traditional impressions or Model case

    1. If you are a new user, please fill out the New Account Form. If you already have an account, please connect with us.
    2. Once your account has been activated, you will receive a Shipping Kit, which includes a case box, shipping bag, mailing label, and the contact information of our preferred pick-up / delivery courier. The Shipping Kit will be delivered to your office usually the next business day, depending on your location.
    3. Download the Rx form, complete and sign the form. Attach the form OUTSIDE of the biohazard bag. 
    4. Pack your sanitized impression and bite in a biohazard bag/zip bag. Use bubble wrap for models before placing them into the bag. Put small parts in vial/envelop.
    5. You can put multiple cases in one box, staple the RX form to the corresponding impression. DO NOT put the prescription form inside the bag.
    6. When you’re ready, call our preferred pick-up courier to pick up your case. Make sure to include the impressions/model case, completed prescription form (Rx), and the full set of the shipping kit.

Digital impressions

    1. First time user? Fill out our New Account Form. If you already have an account, please connect with us. 
    2. Submit the Rx form with instructions for your case.
    3. Send a digital impression following the instructions of the IOS System that you use. 

Email us at with the case number for any additional photos. 

Please do not hesitate to contact us with any questions.

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